fresh ideas,measurable growth

We’re a small team of veteran hospitality consultants based in the North West of England, dedicated to bringing fresh ideas, measurable growth and reigniting passion for creating memorable experiences. Whatever the challenge, a call to us could change everything.

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The hospitality industry is still reeling from COVID. Customers routines have changed, expectations are higher and staffing positions is the most difficult it’s ever been. We’re here to help you not only navigate these challenges, but succeed where others fail. We’re on your side.

here foryour business

Whichever sector of hospitality your business sits within, our team of hospitality consultants have the experience, ideas and passion to help your business increase revenue. We’re friendly, approachable and will treat your business like our own, because after all, your success is our success.

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Hotels & Accommodation

From independent B&B’s, through to boutique hotels & retreats, we’ve got a track record of increasing RevPAR, ADR and overall customer feedback, without increasing your cost of acquisition.

Bars, Pubs & Night Clubs

Making money from wet led sales alone can be a challenge, but with the right experience-led strategy, there’s a strong customer base craving unique, memorable visits that are GP friendly.

Restaurants

With 39% of diners now dining out once a week or more, the opportunity for restaurant and revenue growth is substantial. Our team can help with everything from strategy to food safety.

Spas & Retreats

Retreats and Spa experiences have grown in popularity by over 18% year on year. Whether you’re adding to an existing business or simply wishing to improve your current offering, we can help.

the landscape ofhospitality today

of diners eat out once per week

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projected ADR increase next year

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of bookings now made online

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average age of spa customers

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how wework

A Free, No Obligation Consultation with Our Team

Every great business relationship starts with a no-holes-barred discussion, where you can be honest with us about the challenges you're facing, and we'll be honest about what we can or cannot do to help you.

We Research, Brainstorm & Develop A Bespoke Plan

We'll analyse your competitors, local and national trends, customer feedback and previous sales data to define a growth-focussed plan tailored to you. We'll present our suggestions and finalise our next steps.

We Allocate Our Team & Begin Implementation

Whether you need incremental, arms-length change, or an intensive, hands-on solution where our team work alongside yours in-venue to implement rapid improvements, we'll dedicate the team and resources.

We Analyse, Adjust & Implement Changes To Improve Your ROI

There's no benefit in us implementing changes, then walking away. We analyse the results of every change we make to ensure it's not only delivering for customers, but also generating a measured ROI for you.

We started working with HospitalityLab around 2 months before we opened our latest venue. From our cocktail and food offering, through to our boutique bedrooms, we received intensive support and guidance along with innovative ideas. We've already engaged the same team to work on our next venture.

Lee Hunter

Ribble Valley Hospitality